Frequently Asked Questions
Have a question about our ornaments, finishes, shipping or care? You’ll find answers to some of the most common questions below.
Each Hang With Love ornament is made from maple plywood. The hand painted versions use acrylic paint and satin varnish. Satin ribbons are added for the finishing touch.
Each ornament begins as an original Hang With Love design created by Ellen. The individual wooden pieces are precision cut and engraved using a laser cutter, then carefully constructed and finished by hand in Florida. For the hand painted version, each piece is individually painted by hand before the ornament is put together.
No. Natural variations in the wood and subtle variations in hand painted pieces mean each ornament will be slightly unique.
Each ornament is roughly around 3″ by 3″. Precise dimensions are listed on each product page.
Hang With Love ornaments are designed for indoor use only. Each ornament comes in a sturdy box and it is highly recommended to store the ornament in its original box between seasons. Avoid storage in high humidity or extreme temperatures. If cleaning is need, lightly wipe with a damp cloth. Do not use cleaning chemicals as it may affect the longevity of the wood finish.
Your order will be processed and shipped within 1 – 2 business days during operating season.
United States only for now.
Tracking will be provided via email when the order ships.
All sales are final, and we do not accept returns or exchanges. If your ornament arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can make it right.
Contact us with the order number and photographs of the ornament and its packaging.
