Refund & Returns Policy

At Hang with Love, each item is carefully prepared and inspected before shipment. Because our products are handcrafted keepsakes, all sales are final. We do not accept returns, exchanges, or refunds, including for non-personalized items.

Please review product descriptions, dimensions, photographs, personalization details, and your shipping information carefully before placing your order.

Personalized & Custom Orders

Personalized and custom-made products cannot be returned, exchanged, or refunded. Customers are responsible for ensuring that all names, dates, wording, spelling, and other personalization information submitted with an order are correct.

Once production has begun, we may be unable to make changes or cancel an order.

Incorrect or Defective Items

If you receive an incorrect item, or if we made an error in your personalization, please contact us within 7 days of delivery. We will correct or replace the item at no additional cost.

This does not apply to personalization errors resulting from information entered incorrectly by the customer when placing the order.

Handmade Characteristics

Our products are handcrafted from natural materials. Variations in wood grain, color, engraving, painted details, and other minor characteristics are normal and make each piece unique.

These natural and handmade variations are not considered defects and are not grounds for a return, refund, or replacement.

This section is particularly important for your products. Maple plywood grain can vary considerably, and your hand-painted versions aren’t going to be microscopically identical.

Lost or Missing Packages

If tracking shows that a package has been lost in transit, please contact us so that we can investigate the shipment with the carrier.

If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. We will assist where reasonably possible, but we cannot guarantee replacement of packages confirmed by the carrier as delivered to the address provided with the order.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests are not guaranteed and cannot be accepted once production or personalization has begun.

Contact Us

Questions regarding an order or this policy may be sent to:

Hang with Love LLC
hello@hangwithlove.com